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Terms and Conditions

Please read these Terms and Conditions carefully before using the website operated by EYECARE 20 INCORPORATED trading as EYEC.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

About Us

EYEC is an online shop providing the best quality eye care products.

Use of Site

You may only use this site to browse the content, make legitimate purchases, and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed. ‘Deep-linking’, ’embedding’, or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark, or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The owner of this site, the authors of these contents, and in general anybody connected to this site in any way, from now on collectively called “Providers” assume no responsibility for errors or commissions in these contents.

The Providers further do not warrant, guarantee, or make any representation regarding the safety, reliability, accuracy, correctness, or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental, or consequential damages (including -without limitation- data loss, lost revenues, and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

User Representations

By using the Site, you represent and warrant that:

  1. All registration information you submit will be true, accurate, current, and complete;
  2. You will maintain the accuracy of such information and promptly update such registration information as necessary;
  3. You have the legal capacity and you agree to comply with these Terms of Use;
  4. You are not under the age of 18;
  5. Not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site;
  6. You will not access the Site through automated or non-human means, whether through a robot, script, or otherwise;
  7. You will not use the Site for any illegal or unauthorized purpose;
  8. Your use of the Site will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any current or future use of the site (or any portion thereof).

Our Rights

We reserve the right to:

  1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. Change these Conditions from time to time and your continued use of the website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension, or withdrawal of all or part of the Website due to circumstances beyond our control.
Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends and administer the site.

We may need to change this policy from time to time to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

EYEC endeavours to offer you competitive prices on the products within this platform.

Payments can be done through the website payment portal. All transactions are secure.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership, provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed under the laws of South Africa, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Guideline for Reviews
  1. You should have first-hand experience with the person/entity being reviewed;
  2. Your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language;
  3. Your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability;
  4. Your reviews should not contain references to illegal activity;
  5. You should not be affiliated with competitors if posting negative reviews;
  6. You should not make any conclusions as to the legality of conduct;
  7. You may not post any false or misleading statements;
  8. You may not organize a campaign encouraging others to post reviews, whether positive or negative.
  9. We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us and do not necessarily represent our opinions or the views of any of our affiliates or partners.

We do not assume liability for any review or any claims, liabilities, or losses resulting from any review. All reviews are only for the company’s account where login details are required.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include but is not limited to, issuing warnings, suspending, terminating, or attaching conditions to your access and/or removing any materials from the Website).

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. The User should periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Contact Us

If you have any questions about these Terms, please contact us at info@eyec.co.za.

Consent

I understand that all the designs and trademarks are registered to EYEC and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in any way and understand the legal implications thereof. Should I be found to violate this agreement I understand that I will be held liable for all legal costs incurred by EYEC for any civil action or any legal action deemed necessary against me.

Refund Policy

1.1 Refunds/Returns on the products that are sold on the website. 

Refunds or returns can only be accepted under the following conditions:

  • Items delivered do not match the description or specifications listed on our
  • In the event of products delivered that do not match the description or specifications listed on our website products can be returned for a refund provided that the following criteria have been met.
  • It is reported within 7 working days to info@eyec.co.za.
  • Item is returned with original packaging and unused. The packaging is not damaged.
  • In such an event the item will be exchanged for the correct item or refunded in full at no additional charges.

1.2 Items delivered were damaged or broken:

  • The preferred method of return for such instances is to not accept the items when delivered by the delivering party.
  • Damages and reasons for rejecting delivery should be marked on the waybill.
  • Rejection should immediately be reported in writing to info@eyec.co.za If possible, photos should be sent along.
  • In the event of accepting the delivery, the waybill should be marked that packaging was damaged when signing acceptance of the delivery.
  • Goods should immediately be inspected for damages.
  • Any damages should be reported within 7 working days to info@eyec.co.za
  • If the above criteria have been met the item/s will be exchanged or refunded.

1.3 Cancellation of orders 

  • Orders can only be cancelled for refund or exchange within 7 working days.
  • Requests for cancellation or refund should be submitted to info@eyec.co.za
  • Cancellation of orders will be liable for a cancellation fee which is equivalent to any costs incurred for processing the order i.e. shipping costs, bank charges, etc.
  • Cancelled orders will only be refunded if goods are returned unopened, unused, and undamaged,
  • Refunds or exchanges will only be processed within 3-10 working days from which goods have been received back by EYEC.
  • Refunds/exchanges do not include the shipping charges shown on the packaging slip/invoice. Shipping charges for all exchanges must be prepaid.
  • Any damages or loss to products during shipping will be at the expense of the client.
  • Any amounts refunded will exclude shipping costs. In the event of Free shipping is provided, the actual shipping costs will be invoiced separately.
  • For all of the above returns or exchanges, we reserve the right to receive and inspect products to validate claims before processing refunds or exchanges.