Privacy Notice

Last updated: 29 September 2026

EyeC Optical respects your privacy. This notice explains what personal information we collect through this website, why we use it, and the choices available to you.

Information we collect

  • Your name, email address, telephone number and preferred EyeC practice.
  • The service you are interested in and any message you choose to send us.
  • Appointment or consultation details when you request a booking.
  • Basic technical information generated when you use the website, such as browser, device and analytics data.

How we use your information

We use your information to respond to enquiries, arrange appointments, provide requested services, communicate relevant appointment information, improve the website and meet our operational or legal obligations.

Medical and sensitive information

Please only share information that is reasonably necessary for your enquiry. Clinical information provided to EyeC is handled with additional care and should not be sent through the website in an emergency.

Sharing and service providers

We may use trusted providers for website hosting, email, forms, analytics, scheduling and payment processing. They may process information only as needed to provide those services. We do not sell your personal information.

Retention and security

We keep personal information only for as long as reasonably required for the purpose for which it was collected, and apply appropriate administrative and technical safeguards. No online system can be guaranteed completely secure.

Your choices and rights

You may ask us to access, correct or delete personal information we hold about you, subject to applicable legal and clinical record-keeping requirements. You may also object to certain uses of your information or withdraw consent where consent is the basis for processing.

Cookies and analytics

This website may use essential cookies and limited analytics to operate correctly and understand website performance. You can control many cookies through your browser settings.

Contact us

For privacy questions or requests, email info@eyec.co.za or contact your preferred EyeC practice.

This notice is a plain-language explanation of our website practices and is not legal advice.